ArcSolve

ArcSolve AI Desktop Terms of Service

Effective Date: June 17, 2026

These Terms govern your use of ArcSolve AI (“the App”), a desktop application provided by ArcSolve (“Company”). They supplement the general ArcSolve Terms of Service; where these Terms and the general Terms differ, these Terms govern the App.

Article 1 (Purpose)

These Terms define the rights, obligations, and responsibilities between the Company and users in relation to the use of the App.

Article 2 (Definitions)

  1. “App” means ArcSolve AI, a desktop application that operates as a local AI control plane, including a local AI gateway, memory, agents, MCP (Model Context Protocol) tools, skills, and Codex chat.
  2. “User” means any person who uses the App in accordance with these Terms.
  3. “User Content” means all materials you open, enter, process, or transmit through the App, including project/workspace files, prompts, local memory entries, usage logs, images, and text.
  4. “Provider Credentials” means the API keys, account tokens, or other credentials for third-party AI providers that you supply to the App or that the App reads from tools installed on your device.
  5. “Local Gateway” means the App feature that forwards your requests from your device to third-party AI providers using your Provider Credentials.
  6. “Paid Services” means features of the App provided on a subscription basis for a fee.

Article 3 (Effect and Amendment of the Terms)

  1. These Terms become effective when posted and announced for the App.
  2. The Company may amend these Terms as necessary, provided that such amendments do not violate applicable laws.
  3. Any amended Terms will be announced at least 7 days before their effective date. However, if the changes are unfavorable to users, they will be announced at least 30 days in advance and individually notified by email or other means.
  4. If you continue to use the App after the effective date of the amended Terms, you are deemed to have agreed to the changes. If you do not agree, you may discontinue use of the App and withdraw membership.

Article 4 (Account and Withdrawal)

  1. Use of account-based features requires signing in with your ArcSolve account.
  2. Persons under the age of 14 may not register for the Service. If the Company discovers that a member is under the age of 14, it will immediately restrict the account and delete the personal information without delay, except for information that must be retained under applicable laws.
  3. You may stop using the App at any time and may withdraw membership through the ArcSolve account settings.
  4. Because the App is local-first, much of your data resides on your own device; you may delete it by removing the App’s local data or uninstalling the App (see the App Privacy Policy).

Article 5 (Provision of the Service)

The Company provides the App with the following functions:

  1. Local AI gateway: forwarding your AI requests to third-party providers using your Provider Credentials.
  2. Memory, agents, MCP tools, and skills: local configuration and orchestration features.
  3. Codex chat: an assistant chat surface integrated with local runtimes.
  4. Provider monitoring: read-only display of your own usage/quota from configured providers.
  5. Optional remote control: end-to-end-encrypted control of your desktop from a paired device.
  6. Other functions designated by the Company.

The App is currently offered worldwide except in the European Union and the European Economic Area (EU/EEA). The Company does not currently market, sell, or support paid access to the App for customers located in the EU/EEA. If you are located in the EU/EEA, you should not purchase a paid subscription. If a customer located in the EU/EEA inadvertently completes a purchase, the customer may contact the Company to request a refund. Nothing in this paragraph limits any mandatory rights that cannot be waived under applicable law.

Article 6 (Provider Credentials and AI Processing)

  1. Intellectual property rights in User Content belong to you. The Company uses User Content only to the extent necessary to operate the App on your device.
  2. The Local Gateway and AI features use your own Provider Credentials. When you use these features, your prompts and attached content are transmitted directly from your device to the third-party AI provider you configure (for example, OpenAI, Anthropic, Google, or OpenRouter), authenticated with your own credentials. The Company does not relay this content through its servers.
  3. Governed by each provider’s terms. The retention, use, and any model-training of content you transmit through your Provider Credentials are governed by the agreement between you and each provider. You are responsible for complying with the terms of each provider you use and for ensuring you are authorized to submit the content you send.
  4. The Company does not use User Content to train AI models.
  5. Due to the nature of AI technology, outputs generated by AI features may be inaccurate or incomplete. AI outputs are provided as supplementary reference and must not be used as a substitute for professional judgment in fields such as medicine, law, or finance. This clause does not exempt the Company from liability for damages arising from the Company’s own negligence in areas within its control, such as App design or known-defect remediation.

Article 7 (Paid Services and Payment)

  1. The App is provided on a subscription basis with monthly and annual options. The App does not offer a no-charge introductory period at launch. The current prices, renewal period, and included access are displayed within the App and on the checkout page before payment.
  2. Desktop AI payment and billing are processed by Polar, the Company’s Merchant of Record and payment processor for the App. The App does not collect or store your card information.
  3. Paid Services are automatically renewed at the end of each subscription period unless you cancel before renewal.
  4. Subscription plan changes, payment-method changes, cancellation, receipt access, and billing recovery are handled through the Polar Customer Portal or the checkout/customer portal surfaces linked from the App.
  5. Price-change notice: Where the recurring subscription price increases, the Company will notify you of the change, including the price before and after the change, at least 30 days in advance and obtain your prior consent where required by applicable law.

Article 8 (Withdrawal of Subscription, Refunds, and Cancellation)

  1. Withdrawal of subscription (cooling-off period): You may withdraw your subscription within 7 days from the date of payment in accordance with applicable laws. For digital content or services whose provision has already commenced, the right of withdrawal may be restricted; where it is restricted, the Company will clearly indicate the restriction before payment. If mandatory consumer law in your jurisdiction grants you stronger non-waivable withdrawal or refund rights, those rights are not limited by these Terms.
  2. Mid-term cancellation refund: If you cancel a paid subscription mid-term other than through a valid cooling-off withdrawal, the Company will refund 50% of the amount corresponding to the unused remaining period, calculated on a pro-rata basis from the cancellation date to the end of the paid period.
  3. Refund timing: Refunds payable under this Article will be made within 3 business days of the refund becoming due.
  4. Cancellation and continued access: If you cancel, you may continue using the Paid Services until the already-paid period expires; the App will not terminate paid access immediately upon cancellation. A canceled subscription may be restored before the current period expires.
  5. The specific refund calculation method is announced within the App or at checkout before payment.
  6. EU/EEA availability refund: Because the App is not currently offered for paid access in the EU/EEA, a customer located in the EU/EEA who inadvertently completes a paid purchase may request a refund by contacting the Company.

Article 9 (Intellectual Property and License to the App)

  1. Intellectual property rights in the App’s design, software, technology, and trademarks belong to the Company.
  2. The Company grants you a limited, non-exclusive, non-transferable, revocable license to install and use the App for the duration of a valid entitlement, subject to these Terms.
  3. The App includes third-party open-source components, which are governed by their respective licenses. The applicable open-source notices are made available within the App.
  4. Intellectual property rights in User Content belong to you.

Article 10 (Obligations of Members)

You must not engage in the following acts:

  1. Impersonating another person or registering false information.
  2. Using the App in violation of laws or public order and morals.
  3. Infringing the Company’s intellectual property rights.
  4. Interfering with the stable operation of the App or the ArcSolve backend.
  5. Misusing AI features to generate harmful content or to circumvent the system, or violating the terms of any third-party provider you use through the App.
  6. Other acts prohibited by applicable laws or these Terms.

You are solely responsible for the security of your own device, your Provider Credentials, and the third-party accounts you use through the App.

Article 11 (Restriction of Use and Account Suspension)

  1. If you violate Article 10, the Company may restrict use or suspend the account after prior notice. In urgent cases, notice may be provided afterward.
  2. You may raise an objection, and the Company will review it within a reasonable period and notify you of the result.

Article 12 (Change and Termination of the Service)

  1. The Company may change or discontinue all or part of the App for operational or technical reasons.
  2. If the App is discontinued, the Company will notify users at least 30 days before the discontinuation date.
  3. Because the App is local-first, your locally stored data remains under your control on your device.

Article 13 (Limitation of Liability)

  1. The Company is not liable for service interruptions caused by force majeure, including natural disasters, war, or suspension of services by telecommunications carriers.
  2. The Company is not liable for disruptions attributable to the user’s fault, the user’s device, or the user’s third-party provider accounts.
  3. The Company does not guarantee the accuracy, completeness, or suitability of outputs generated by AI features, nor the availability or data practices of third-party AI providers reached through your Provider Credentials. However, this does not exempt the Company from liability for damages caused by the Company’s own negligence in areas within its control, including App design and failure to address known defects.
  4. The Company does not guarantee availability for free, preview, beta, or promotional services.

Article 14 (Damages)

  1. If the Company or a user causes damage to the other party by violating these Terms, that party shall be liable to compensate for such damage.
  2. Exclusions from liability limitation: The following are not subject to the cap in Paragraph 3:
    • Damages caused by the Company’s willful misconduct or gross negligence
    • Liability that cannot be limited under applicable mandatory laws
    • Damages to life or bodily integrity
  3. Liability cap: Except as provided in Paragraph 2, the Company’s total aggregate liability for ordinary damages caused by the Company’s negligence shall not exceed the total fees actually paid by the user for the App subscription during the 12-month period immediately preceding the event giving rise to the claim.

Article 15 (Governing Law and Jurisdiction)

  1. These Terms shall be interpreted and applied in accordance with the laws of the Republic of Korea.
  2. In the event of a dispute arising in connection with the use of the App, jurisdiction shall be determined in accordance with the Civil Procedure Act.

Article 16 (Miscellaneous)

  1. Matters not specified in these Terms shall be governed by applicable laws and customary practices.
  2. Even if any provision of these Terms is held invalid, the validity of the remaining provisions shall not be affected.
  3. These Terms are drafted in Korean as the authoritative text. In the event of any discrepancy between the Korean text and any translation, the Korean text shall prevail.

Addendum

These Terms shall take effect on June 17, 2026.

For questions about these Terms, contact privacy@arcsolve.ai.

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